Refund policy

30-Day Return

All products in Kickfloor.com will enjoy a 30-day return policy, which means you have 30 days after receiving your item to submit a request of return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at service@kickfloor.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any questions by sending us an email to: service@kickfloor.com .

Manufacturer Warranty

All electronics items you shop with Kickfloor.com will enjoy an One-Year quality warranty. Any manufacturer's issues, please contact us with a short video, so we will reply with a return-for-repair, or refund (if conditions apply).  However, some fast consumer products, foods , apparel are not applied.

 

Damages and Issues
Please inspect your order upon reception,  contact us immediately if the item is defective, damaged or if you receive a wrong item, so that we can evaluate the issue and make a right solution. 

Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchange
All items are not available to swap to exchange, but you can request a return in case you purchase wrong items. The quickest way to ensure you have what you expect to receive, you'd better return the previously ordered items, and once the return is accepted, you can make a separate purchase for the item your expect to receive. 

The return period will depend on the previous return policy.  

Refunds
We will notify you once we’ve received and inspected your return request, and let you know if the refund was accepted or not. If approved, you’ll be automatically refunded on your original payment method. Please be mind the transaction may take some time depending on your bank or credit card company processes.